Thursday 23 February 2017

Theft of shoppers' PC Plus points prompts Loblaw warning

http://www.cbc.ca/news/canada/ottawa/stolen-pc-plus-points-scam-loblaw-1.3992660

Loblaw suspends all shoppers from redeeming PC Plus points for some cards

By Ashley Burke, CBC News Posted: Feb 22, 2017 5:00 AM ET Last Updated: Feb 22, 2017 5:00 AM ET
An Ottawa man is allegedly one of the fraudsters behind a much larger scam that involves stealing shoppers PC Plus points used to redeem money off their grocery bill.
Ottawa police arrested and charged the 21-year-old with theft under $5,000 after security at the Loblaws store on Isabella street caught him trying to buy hundreds of dollars worth of gift cards using a PC Plus points number that wasn't his.
The theft was reported a month ago, before the supermarket chain started alerting its 10-million members that the PC Plus system has been the target of fraud.
"In recent weeks, we have observed some unusual activity on select PC Plus accounts," said a PC Plus email sent to members on Feb. 20. "Our investigation indicates that the PC Plus system has been the target of fraud, resulting in some members having their points stolen." 

Gift cards 'popular purchases' with stolen points

Across Canada, Loblaw has temporarily suspended all customers from using their PC points to buy gift cards, pre-paid cards or phone cards. These are "popular purchases" with stolen points, according to a statement to CBC News from Loblaw Companies Ltd.
The supermarket chain, with more than 2,000 stores across Canada, believes shoppers' passwords are being exposed through "third party websites or weak passwords."
"Right now, we understand it has affected a small percentage of our more than 10 million members, and we continue to reach out directly to individual members when we observe unusual activity or missing points," the company said.
Ottawa shopper Carmen-Louise Lepin knows first hand what it's like to have her identity stolen.
More than a year ago, someone set up five credit cards in her name, then racked up $18,000 in charges in one day alone. Now there's news her PC Plus card could be compromised too. Her credit card is attached to her points card.
"They should be more proactive and [have] people dedicated for cyber security, for cyber attacks for the hacking," said Lepin. 
Loblaw has reset all of its members passwords and is asking customers via email to change it to a "new, unique one."
But Debbie-Lynn Cantin, another Ottawa member, thought the email was spam and pressed delete. She still hasn't changed her password and has had a PC Plus points card since day one.
"It's scary," said Cantin. "It's a sad society that we've come to this point. That people feel they need to scam other people to get ahead in life. That's not how it should be."

Change your credit card pin too, warn police

Ottawa police are warning shoppers to change their credit card pin number right away.
Staff-Sgt.Stephanie Burns, who oversees organized fraud investigations, worries shoppers' credit card information could also be compromised. 
"My concern is if there is credit card information attached, is it possible that credit card information is breached?" Burns said. 
Burns personally, doesn't have a PC Plus account because she felt the company's application asked for too much personal information. 
"For me, on that day when I was filling it out, I just didn't feel right about the information," said Burns. "If you're going to give me points why do you need to know the day I was born? What difference does it make?"
"If something in your back of your mind tells you it's not a good idea, then maybe it's not?" she said, adding that she's not against points cards but wants people to be wary if they feel uncomfortable.
Loblaw is also asking anyone who thinks their PC points have been stolen to contact them. The company says it is reimbursing members who had their points stolen. 


Tuesday 14 February 2017

RCMP warn of online romance scams on Valentine's Day

http://www.cbc.ca/news/canada/nova-scotia/rcmp-scam-romance-money-victim-valentines-day-cash-love-1.3980924

748 people lost a total of $17M after falling victim to scams last year, police say

By Blair Rhodes, CBC News Posted: Feb 14, 2017 7:30 AM AT Last Updated: Feb 14, 2017 1:03 PM AT
They say love is blind. But on Valentine's Day, the RCMP is urging romantics to open their eyes to online scams that prey on would-be lovers at risk of being swindled out of money.
Scammers create profiles with fake identities on dating websites and social media to gain people's trust, police say. They develop the relationship over time and then fabricate a reason for needing money.
Last year in Canada, 748 people were taken in by so-called romance scams and cheated out of $17 million. On average, that's $23,000 per person.
"But there's victims that have lost a lot more than that," RCMP Sgt. Guy Paul Larocque said in an interview.
"Some victims have lost over $100,000 to that scam, which is very sad. Some of them have lost like all their savings, even sold their homes to be able to liquidate some assets in order to send money to these scammers."

From 'I love you' to IOU

Typically, the scammers meet their victims through an online dating website. From there, the relationship may progress quickly and seem too good to be true. 
Larocque said one red flag is when the new online acquaintance professes his or her love very early in the relationship, which is often followed fairly quickly by a request for money.
"Most often it will be to fill in an urgent need or emergency that has just happened either to them or to a family member," Larocque said.
"A good example is they'll pretend that there is a sick family member and they need help to recover the medical costs because they're in a foreign country and the procedure that is required is quite expensive and they can't [front] the money right now because they don't have access to their bank account."

More warning signs

Larocque said the scam artist will often try to avoid meeting their victim. They'll arrange a date, but then make an excuse as to why they can't attend.
In some cases, however, Larocque said the scammer is brazen enough to meet face to face and still make off with money.

Many victims don't report

Larocque said the RCMP's numbers on romance scams might just be the tip of the iceberg because studies show only five per cent of victims go to police.
There are a couple of reasons for that.
"A big one is they feel shame of what happened to them and they don't want to talk about their story," said Larocque. "They take their loss and they try to move on."

Sunday 12 February 2017

Millions worth of National Defence equipment stolen in past decade

http://www.cbc.ca/news/canada/ottawa/national-defence-equipment-stolen-1.3979099

Canadian Armed Forces began reviewing inventory management system in 2012

CBC News Posted: Feb 12, 2017 11:42 AM ET Last Updated: Feb 12, 2017 11:42 AM ET
More than $10 million worth of equipment — including combat gear, computers and even weapons — has been stolen from National Defence over the past decade, according to data compiled by Radio-Canada.
The majority of nearly 77,000 items declared stolen from the inventory of the Canadian Armed Forces since 2005 falls under the category of military equipment, accounting for $5.5 million of the losses. That equipment includes bulletproof vests, helmets and boots.
Meanwhile, items declared missing include transportation equipment valued at $1,456,000, telecommunications equipment valued at $253,000, tools valued at $939,000 and weapons and accessories valued at $239,000. The Department of National Defence refused to detail how many firearms disappeared.
The department said the losses account for a tiny portion of its massive 600-million item inventory.
The numbers show the losses peaked between 2012 and 2013, as Canada was wrapping up its mission in Afghanistan, with more than $7 million worth of equipment stolen or going missing. That includes equipment en route to Canada, such as periscopes and cases, stolen from a port in Pakistan.
But former RCMP deputy commissioner Pierre-Yves Bourduas said even a small number of losses, such as 150 computers reported stolen in the past decade, can cause significant damage to intelligence and tactical operations.

Armed forces review

The Canadian Armed Forces has been reviewing the management of its inventory since 2012. Jean Rioux, the parliamentary secretary for national defence, said the department is developing a more efficient management system, which includes more supervision as well as integrated technology that will track inventory in real time.
National Defence spokesperson Dan Le Bouthillier told Radio-Canada in an email that reports of stolen firearms are investigated thoroughly.
"All complaints and allegations of about lost or stolen weapons are taken very seriously and are investigated by competent authorities," he wrote in French. "Furthermore, every effort is made to account for weapons used during Canadian Armed Forces missions."

Pierre Paul-Hus, Conservative MP and defence critic, said he is pleased to see improvements to inventory management since the end of the mission in Afghanistan.
"It's important that the Canadian Armed Forces have security measures in place and that convoys make it to their final destinations, because we can't allow for the loss of millions of dollars in equipment," he said.
Paul-Hus said this new system is especially important as the military is preparing a deployment to Latvia as part of a NATO mission to counter the threat of Russian aggression in eastern Europe. There are also Canadian troops in Iraq.
with files from Louis Blouin and Raphaƫl Bouvier-Auclair

Friday 10 February 2017

How $15,000 vanished from an Ottawa school council's bank account — and stayed secret

http://ottawacitizen.com/news/local-news/how-15000-vanished-from-an-ottawa-school-councils-bank-account-and-stayed-secret

For nearly 2 1/2 years, members of the parent council at Leslie Park Public School say, they have felt as though they needed to keep a secret.

At least $14,839.41 vanished from the school’s fundraising account, according to a council investigation. The parents at the school haven’t been told of the full extent of the loss. The parent council accuses the Ottawa-Carleton District School Board of repeatedly preventing them from detailing to parents what happened at the small school of 115 students in a residential area near Greenbank and Baseline roads. 
The board says it couldn’t reveal the details about the missing funds since the matter was under police investigation. Since no charges were laid, the investigation was “not a matter of public record” and there were limitations on what it could reveal, the board said, although it has since agreed to reimburse the school council for the entire amount.
How thousands of dollars went missing, who took it, and why parents were kept in the dark has been revealed through documents obtained by the Citizen and through interviews with members of the school’s parent council.
In September 2014, Dave Wright went to the bank to determine how much money was in the Leslie Park Public School parent council’s bank account, which was used to keep the proceeds of fundraisers such as pizza days, cake walks and movie nights.
Wright, the school’s newly elected parent council treasurer, was checking to see how much money was left in the account from the year before. It was one of his first acts as treasurer — a role he’d taken over from Corinne Reynolds who had left the school at the end of the previous academic year. 
The numbers didn’t make sense to Wright. He said he felt butterflies in his stomach.
The account — which had a balance of $10,616.81 in January 2011, the last time a financial report had been prepared by the council  — was  overdrawn by $121.94. More than $6,500 from school council fundraisers since that time also wasn’t accounted for.
The money had vanished. 
“I thought ‘I’m just going to report this and the police are going to come in, the cop cars are going to pull up on the lawn, and this is what is going to happen,'” Wright told the Citizen. “I went immediately to the principal and I went into his office and closed the door and said ‘It’s bad.'”
After Wright told the principal, the principal contacted the Ottawa-Carleton District School Board. The board’s advice was for the council to make an official complaint to police, which they did.
What followed was a multi-year investigation and the painstaking tracking of the spending in the account by the council.
It was a challenge made more difficult because there were no financial reports prepared by the council for three years between 2011 and 2014, a direct violation of OCDSB policies, according to Wright.
“All we had was the numbers, trying to figure out where each nickel and dime was going,” Wright said.
Bank records obtained by the council showed unusual withdrawals beginning in July 2012. 
The first odd withdrawal was a $150 cheque Reynolds — who acted as both the school’s former treasurer and council chair — had written to herself.
The cheque was supposedly for Walmart gift cards. Later there was a $100 cheque issued to her now former husband. Then $200.59 was supposedly spent on a camera.
There was another $300 cheque supposedly for Walmart gift cards, a $705 cheque for the rights to show movies at school that were never actually purchased and $900 for the supposed purchase of a table. Some of the cheques were made out to herself using both her married and maiden names, a review of the bank records revealed.
In November 2012, a second camera was supposedly purchased, this time for $300.
“I’ve never seen them,” Wright said. 
The bank account required two signatures on every cheque, but the person who previously co-signed the cheques had left the school when her children graduated. When Wright went to the bank, that woman’s name was still on the account. It appears no one from the bank ever checked to see if there were two signatures — that was the responsibility of the account holder, the council was told.
While some of the transactions in the account matched purchases made by council, the majority of the transactions did not, Wright said.
In total, there were 319 transactions in the school council account between January 2011 and September 2014, including 196 cheques. There were 113 cheques that only had a single signature; 13 of them bounced because of insufficient funds, according to the council investigation.
Wright said the handling of the school council’s finances seemed to violate several school board policies regarding school councils and fundraising. It was even more concerning as it continued after a massive fraud was uncovered at the Rockcliffe Park Public School council in February 2012.
But unlike the school in Rockcliffe, where large sums of money were owed to creditors, Leslie Park owed only a few hundred dollars to a pizza supplier, making the loss of money easier to suppress from parents and the public, Wright said.
In a written statement to the Citizen, the school board’s executive officer, Michele Giroux, said the school council opted to maintain a bank account at a separate financial institution than the school, and neither the principal nor the school district had any access to or oversight of the account. However, board policy that came into effect in September 2013 requires financial reporting at school council meetings. That wasn’t being done at Leslie Park, according to Wright.
The board said policy has since changed so that a school council must provide signing authority to the treasurer and two other officers. Other policies surrounding financial management were changed in 2013 and 2014, Giroux said, although it wasn’t clear how the mismanagement at Leslie Park was able to continue until September 2014.
The financial investigation report undertaken by the parent council took two years to compile and during that time, the work being done by the council was mostly kept secret. 
At first, council members thought they had to let police conduct their investigation. But as the weeks dragged into months and then years, they became more concerned about the silence.
Parents at the school still hadn’t been told about the missing money. The council says the school board stymied them whenever they asked to go public. 
By February 2016, the board provided council with $2,000 to “offset any loss that may have otherwise been determined had there been sufficient information to quantify that a financial loss was actually incurred.” 
The council responded in a letter to the board that they felt transparency to the school parent community was essential. The council also said they had begun preparing a media release on their own and asked for the board’s assistance.
“Full disclosure of what happened will bring closure to this ongoing saga and as well assist in an effort to recoup our actual losses,” the letter said.
Instead the school authorized a much more sanitized version for the parents in the school’s spring newsletter. Under the title “School Council Transparency”, the newsletter advised parents only of “discrepancies” in the school council account balance and transactions “that could not be fully accounted for.” There was no mention of a specific amount, although it did make an admission that the school hadn’t been in compliance with OCDSB policy.
It was around this time, in April 2016, that the school council learned from the board that police had met with Reynolds.
In an email obtained by the Citizen and sent to the school board superintendent of instruction, Frank Wiley, Ottawa police Const. Michael Dosdall wrote that Reynolds “quickly admitted to wrongdoing” and “wanted to make things right.” Dosdall wrote that Reynolds couldn’t remember “what all happened” but seemed confident that she could pay back as much as $5,000 in restitution.
Dosdall warned that once any money is paid back it is a civil agreement, and police wouldn’t be able to charge anyone criminally. However, proceeding that way would ensure the school recovered some of the money. Attempts to reach Dosdall by the Citizen were unsuccessful.
When the Citizen approached Reynolds earlier this week, she said she had agreed to pay back $5,000 and that she had written a letter of apology. She disputed that the amount missing was as high as council claimed, however.
She has not been criminally charged, and the board said the police investigation is finished.
The board wouldn’t say whether they had recovered any of the missing funds.
The amount allegedly recovered from Reynolds is disappointing to council, whose members thought they had an agreement with the board that the amount that would be paid back would be twice that much. One email in June 2016 from Wiley to council members indicated that the board had proposed a $3,500 settlement.
In an August 2016 letter to the school board, the council members said that agreement for anything less than $10,000 was unacceptable. The letter also again demanded that the school community be provided the details of what happened.
“Since the OCDSB and our council have always agreed that we need to promote financial responsibility in our schools, we simply do not understand why you would not want to hold someone fully responsible in this case,” they wrote.
When still nothing happened by November 2016, Wright publicly presented a report on the full scope of council’s investigation into the missing funds.
That meeting was well attended by council members, but only a handful of other parents. Of the 17 parents present, only six weren’t already on parent council, according to a draft copy of the meeting minutes.
The Citizen contacted Wright and the council after receiving a copy of that report in late January.
It was also during that meeting that the council presented a letter they wanted to send to the parents. That letter outlined the details of what had happened as well as a link to the financial report. To date, the council has not received approval from the board to send the letter to parents or to post it on the school’s website or Facebook page.
The council alleges that the school’s principal also recommended changes to the meeting’s minutes, which must be publicly posted on the school’s website. The first draft version of the minutes indicated that Wright had presented a report on the missing money, including the approximate amount. According to council members, those references were removed by the principal, along with a notation about how council wanted to advise the parents about what had happened in subsequent copies.  
“I do not have any detailed knowledge of this issue, but can say generally that the school council is the approval authority for their minutes and the minutes should reflect the decisions made at the meeting,” Giroux said in her statement to the Citizen. 
At the January school council meeting, council co-chair Karen Adelberg was pulled aside shortly before the meeting and was told by the board that the school would get all its money back. She made the announcement during the meeting.
However, Adelberg said the council wasn’t told if it is money that was repaid by the person who took it, or if it’s money being paid out of the school board’s budget.
“This whole thing wasn’t about trying to squeeze the board for money,” said Wright. “We wanted the person responsible to take accountability for it.”
Leslie Park Public School is one of eight Ottawa schools the school board recommended for closure in a report last year.

Tuesday 7 February 2017

Suspect to identify in prepaid credit card frauds

http://crimestoppers.ca/2017/02/03/suspect-to-identify-in-prepaid-credit-card-frauds/

The Ottawa Police Fraud Unit and Crime Stoppers are seeking the public’s assistance with the identity of male responsible in a payment card fraud in the city.
The incidents occurred in 2014 and 2015 targeting dozens of retail stores that sell payment cards. The fraud involved tampering with the cards for sale and once loaded by the purchaser was accessible to the suspect. Please view the attached photos by investigator.
Anyone with information relating to incident is asked to contact the Fraud Unit detective Steve Malo at 613-236-1222 ext 5433.
Anonymous tips can be submitted by calling Crime Stoppers toll-free at 1-800-222-8477Remember Crime Stoppers does not subscribe to call display, we will not ask your name or record your call and you are not required to testify in court. If your information leads to his identity you could qualify for a cash reward of $2000. You can follow us on Facebook, YouTube and Twitter.
  



Failure to declare car bought in U.S. costs Ottawa man at border

http://www.cbc.ca/news/canada/ottawa/border-customs-declare-canada-ottawa-ogdesnburg-1.3970444

Man forced to pay more than $7,000 in fines, duties, taxes and fees — for a car worth $12,000

By Steve Fischer, CBC News Posted: Feb 07, 2017 3:28 PM ET Last Updated: Feb 07, 2017 4:22 PM ET

An Ottawa man is facing a hefty fine after he failed to declare the purchase of the vehicle he was driving when he returned across the Canada-U.S. border, according to the Canada Border Services Agency.
It's not uncommon for shoppers crossing back into Canada to try to hide their purchases from border guards, CBSA said.
But the agency said in a news release that one Ottawa man took it a step further last month, attempting to hide the fact that he had just bought the very vehicle he was driving in the U.S.
The man was crossing back into Canada at Johnstown, Ont., after what he characterized as a brief shopping trip to Ogdensburg, N.Y. He declared $300 worth of goods. 
The man was driving a 2015 electric car with U.S. plates that he told customs officials a friend had loaned him for a few months.
The border guard decided to send the man for a secondary examination, where his story began to unravel.

Evidence of purchase found on phone

During that inspection, officers searched the car as well as the man's cellular phone, which he unlocked for them. 
Agents discovered emails and an electronic invoice confirming the man had purchased the car in the U.S.
At that point he confessed, CBSA said, admitting he had just bought the car in the U.S. CBSA temporarily seized the vehicle and confiscated the man's NEXUS card.
Customs officials determined the vehicle had a duty value of $12,084 and ordered the man to pay a penalty of $6,646.
CBSA said if the man had simply declared his purchase, it would have cost him $700 in duty and taxes, plus a $295 Registrar of Imported Vehicles (RIV) fee — a total just shy of $1,000.
The driver still had to pay those duties, taxes and fees — as well as the penalty — before his vehicle was released to him.

Penalty could have been even stiffer

According to CBSA, the driver could have faced even harsher penalties including the permanent seizure of the vehicle as well as criminal charges.
CBSA also keeps records of all infractions on its computer system, so the man may well face close scrutiny on future cross-border trips.
In the media release, Leanne Sullivan, CBSA's chief of operations for the Prescott port of entry, said there are lessons here for other cross-border shoppers.
"The single best thing you can do to save time returning to Canada is to simply be open and honest with the CBSA officer. If you are not sure about what to declare, don't hesitate to ask a CBSA officer at a port of entry," Sullivan advised.

Have customs officers asked to unlock your mobile phone at the border?

If you've been asked to unlock your phone at the Canada-U.S. border, CBC Ottawa would like to hear from you. Please contact Steve.Fischer@cbc.ca.