Thursday 28 July 2016

Coinstar machines shortchanging customers

http://www.1310news.com/2016/07/28/loblaw-verifying-accuracy-of-its-coin-counting-machines-after-concerns-arise-2/

Loblaw verifying accuracy of its coin-counting machines after concerns arise

A women carts out their groceries from Loblaws in Toronto on May 1, 2014. THE CANADIAN PRESS/Nathan Denette
Canada’s largest grocery chain says it’s trying to verify the accuracy of the coin-counting kiosks in its stores after TD Bank got rid of similar machines from its branches over allegations that they’ve been nickel-and-diming customers.
“We are aware of the concerns recently raised about coin-counting machines,” Kevin Groh, the vice-president of corporate affairs and communication for Loblaw, said in an email.
“We have been working with Coinstar to confirm the accuracy of the coin-counting machines located in our stores and have no current plans to remove the machines. Should customers have a concern with any of the coin-counting machines in one of our stores, please contact our customer service team to let us know.”
The coin-counting machines located in Loblaw stores are owned and operated by U.S.-based Coinstar, the same company that owned and operated the machines that TD Bank pulled from its Canadian branches in May.
Last month, a class-action lawsuit was filed against TD on behalf of everyone who used the coin-counting machines at the bank’s branches between Jan. 1, 2013, and May 25, 2016.
Grocery store chain Metro also has Coinstar machines in its stores. A spokeswoman said the company has not received any complaints about the machines and therefore has no plans to remove them.
But Metro will continue to monitor the machines to “ensure our customers’ satisfaction,” Genevieve Gregoire said in an email.
The lead plaintiff in the class-action lawsuit is Lisa Ram, a woman from Kitchener, Ont., who says she counted her coins before depositing them in a machine at a TD Bank in the city.
Ram says she had a total of $854.25, but was shortchanged by $159.50. She alleges that she complained to the bank but they failed to do anything.
A statement of claim filed by Toronto-based law firm Sotos LLP alleges that the bank knew about accuracy issues with its machines south of the border, but still proceeded with a national rollout across Canada in January 2013.
The allegations have not been proven in court.
In order to proceed as a class-action, the suit requires certification from the Ontario Superior Court.
TD Bank declined a request for comment, saying it could not comment on the pending litigation.
Coinstar said in an email that it aims to provide customers with “convenient, reliable and accurate” service and that its machines have processed more than one billion transactions over the last 25 years.
Any customer who has questions or concerns should contact customer service staff, the company added.

Wednesday 27 July 2016

Toys taken from home daycare thanks to fake Kijiji ad

http://www.cbc.ca/news/canada/ottawa/bells-corners-daycare-toys-stolen-1.3697720

First anger, then gratitude as neighbours come forward to replace toys taken from Bells Corners home daycare

By Mario Carlucci, CBC News Posted: Jul 27, 2016 4:41 PM ET Last Updated: Jul 27, 2016 4:41 PM ET
Children at Heaven Stewart's home daycare in Bells Corners were left with nothing but some hula hoops and street chalk after a fake Kijiji ad encouraged people to grab free toys from the front yard. (Mario Carlucci)

A daycare provider in Bells Corners wonders what kind of person would place a phoney Kijiji ad encouraging people to come take the toys from her front yard.
That's precisely what happened on Sunday. 
Heaven Stewart was returning from a weekend away when her daughter called to alert her to an ad offering free toys from her address. By the time she returned to her home a half hour later, nearly all of the items had been taken.
"I don't understand how you can be that hurtful. On innocent children. On us. On anybody really. It's not right." 
Stewart, who's been running the home daycare for five years, and has lived in the neighbourhood for seven, has her suspicions about who might have placed the ad. A bylaw officer once investigated a complaint about the front yard full of toys but told her they weren't an eyesore and no action was taken. 
Heaven Stewart
Heaven Stewart says she's thankful for the outpouring of support from people wanting to help replace the toys stolen from her front yard in Bells Corners. (Mario Carlucci)
"The kids aren't running on the streets. They aren't going on anybody else's yard. They're structured. They're confined. They're taken care of. Just leave us alone. 
"We aren't doing anything to anybody. The kids are gone by five. They aren't here all hours of the night making noise. They not out here before nine (in the morning) there's no reason for it," says Stewart.
Stewart posted an ad of her own on Kijiji, asking for people to return the items: "Someone posted an ad today with a pic of my house and all my daycare toys on it for free. The ad has been reported to the police because the ad was false. 
12 Tybalt Crescent
This Google image shows the toys and play structures on Heaven Stewart's property before they were inadvertently stolen by people who read a false Kijiji ad. (Google)
"If you did pick up any of the toys from my yard we do not hold you responsible we would just like our toys back for the daycare kids. Thank you."
So far, says Stewart, a few smaller items have been returned but none of the larger, more valuable toys. Also, her trampoline was damaged in the free-for-all and it had to be thrown away.
12 Tybalt Crescent
Heaven Stewart says toys from her home daycare were swiped after a fraudulent ad was placed in Kijiji offering them for free.

Anger gives way to gratitude

On the bright side, says Stewart, neighbours are stopping by with words of support, gift certificates and offers to replace the toys. She hasn't even had time to get through all the emails.
"For the most part, all positive. Definitely outweighs the bad. I'm upset but the anger part is gone."
One passerby, stopped to tell Stewart her own daughter was sad to see the toys gone from the front yard and that she'd return Thursday with a load of donated outdoor toys.
Stewart isn't sure if she'll file an insurance claim, with the losses and damages estimated between $3000 and $5000.
Kijiji Canada's community relations manager, Shawn McIntyre, shared this statement with CBC Ottawa.

"This is callous, malicious abuse of our online buy and sell community, and our hearts go out to Ms. Stewart. We have been in touch with her, and we're pleased to see that she is getting tremendous support from friends and neighbours in Ottawa."
This is callous, malicious abuse of our online buy and sell community, and our hearts go out to Ms. Stewart.- Kijiji statement
"Kijiji has a zero-tolerance policy for any misrepresentation by users. (Users) who post malicious, bogus ads are permanently banned, and that has been done in this case.
"We understand the police have also been contacted and we stand ready to assist them in any way that might be helpful."
Ottawa police spokesman Chuck Benoit confirms they're investigating but had no further comment.
While Stewart thinks police have bigger priorities, she does have a message for the person responsible.
"We'll make it through. We'll get more toys. And they'll be back here."
http://www.cfra.com/news/2016/09/21/charges-laid-in-home-daycare-toy-disappearance

Charges laid in home daycare toy disappearance

Ottawa Police have laid charges in connection with an investigation into a fake Kijiji ad which cost a Bells Corners home daycare its toys.
An ad was posted in July inviting people to help themselves to toys from a driveway.
A plastic slide, play structure and other items ended up disappearing.
46-year-old Timothy MacLean and 50-year-old Nancy Blondin are both charged with conveying false information, theft and mischief.

Fraud Suspect to be Identified

http://crimestoppers.ca/2016/07/22/fraud-suspect-to-be-identified/

On Wednesday July 6th 2016 a male attended a financial institution located in the Rideau Center and attempted to open an account using fraudulent identification.
The suspect presented a Quebec driver’s license and other identity cards believed to be stolen. Please view the attached photo provided by investigator.
Desc; Caucasian male, wearing a cream colored cargo shorts, grey t-shirt with a red design, light beard and prescription glasses, tattoo of a tribal design on left bicep, and possibly a dragon (or similar) tattoo on left shoulder/neck area, French speaking.
If you know the identity of the suspect call Crime Stoppers toll-free at 1-800-222-8477 (TIPS). Remember Crime Stoppers does not subscribe to call display, we will not ask your name or record your call and you are not required to testify in court. If your information leads to his identity, you could qualify for a cash reward of up to $2000. You can follow us on Facebook, YouTube and Twitter.


Suspect Using Stolen Identity to Access Bank Account

http://crimestoppers.ca/2016/07/22/suspect-using-stolen-identity-to-access-bank-account/

On Monday June 6th 2016 a male attended a financial institution in Ottawa’s west end and attempted to access a bank account not belonging to him.
The suspect presented several documents that were altered with his photo on them. Please view that attached photo provided by investigator.
If you know the identity of the suspect call Crime Stoppers toll-free at 1-800-222-8477 (TIPS). Remember Crime Stoppers does not subscribe to call display, we will not ask your name or record your call and you are not required to testify in court. If your information leads to his identity, you could qualify for a cash reward of up to $2000. You can follow us on Facebook, YouTube and Twitter.


Suspect Using Stolen Credit Cards

http://crimestoppers.ca/2016/07/27/ottawa-suspect-using-stolen-credit-cards-2/

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In early June an unidentified male attended several convenience store and gas stations making purchases with credit cards not belonging to him.
The male made several purchases at retailers along St. Laurent Blvd in Ottawa East. He may also be possession of other stolen identity cards belonging to the victim.
If you know the identity of the suspect call Crime Stoppers toll-free at 1-800-222-8477 (TIPS). Remember Crime Stoppers does not subscribe to call display, we will not ask your name or record your call and you are not required to testify in court. If your information leads to his identity, you could qualify for a cash reward of up to $2000. You can follow us on Facebook, YouTube and Twitter.


Monday 18 July 2016

Convicted contractor 'Slippery Phil' Slobodzian resurfaces in Barrhaven

http://www.cbc.ca/news/canada/ottawa/philip-slobodzian-seniors-1.3677243

'He is the most unethical piece of garbage I have ever had the dissatisfaction of meeting'

By Simon Gardner, CBC News Posted: Jul 18, 2016 5:30 AM ET Last Updated: Jul 18, 2016 8:44 AM ET

Contractor Philip Slobodzian was the subject of a series of reports by CBC Ottawa after customers complained he took their money and then either failed to show up to carry out the work, or did a poor job in 2010 and 2011. (CBC file photo)
Ottawa roofing contractor Philip Slobodzian has been repeatedly charged, convicted, fined and jailed for deceptive practices, failing to refund customers their money and failing to provide them with contracts. 
He's well known to the Ottawa police, who have slapped Slobodzian with fraud-related charges multiple times. Now the police fraud unit has launched a fresh investigation, which they describe as an "open file."
The 45-year-old contractor is so notorious for targeting unsuspecting home owners that throughout the Ottawa Valley he's often referred to as "Slippery Phil."
"Mr. Slobodzian is just a snake in my book," says Joy Caron, a feisty former captain with the Canadian Armed Forces. "He is the most unethical piece of garbage I have ever had the dissatisfaction of meeting."  

Harassed clients for payment

Caron is one of seven neighbours in Ottawa's Barrhaven neighbourhood who hired Slobodzian in the spring of 2015 for roofing jobs, a decision they now bitterly regret.
Now the neighbours have banded together to fight him.
They accuse him of doing unprofessional work and constantly harassing them for more money.

Caron shows photos of a large pile of construction debris that she says Slobodzian left at the side of her house, a gouge in her siding and a dumpster that she says she had to pay $600 to have removed.
"He did not complete my vents. He left me with a huge mess, a dumpster bill. I had to pay to have my siding replaced."
George Hanson, another member of group, says roofers Slobodzian hired complained to him they weren't getting paid. With part of his home exposed to the elements, the workers downed tools and would only complete the job once he agreed to pay them directly.
Hanson says Slobodzian dropped out of sight for six weeks and could not be reached. When he showed up again it was to demand money for the job he abandoned. Hanson told him to get lost.
Philip Slobodzian is wanted by Ottawa police on two charges of fraud under $5,000 and two charges of possession of the proceeds of crime. (Ottawa police handout)


"It's pure harassment. That's all we're getting now is just pure harassment. And then he's got the nerve to add all this stuff on my bill which I have nothing to do with or don't know nothing about," says Hanson.

Lawyer's letter threatens legal action

The final straw came after the group received letters from Slobodzian's lawyer.
The letter to Caron, dated July 4, claims Caron still owes Slobodzian and Dynamic Roofing $7,224.15. It goes on to say that if she doesn't pay up within 10 days legal action will commence.
Caron says she already paid $5,500 up front and won't be paying a penny more.
Hal McGuire, a no-nonsense man who bears a striking resemblance to Clint Eastwood, is taking the same stand, and says he refuses to be intimidated.
"He's threatened legal action, and I say bring it on. Because there is no question in my mind how he's treating me and how he's treating my neighbours is a scam."
Caron says the threats of legal action are only the latest in a series of tactics that have left some of Slobodzian's more elderly clients "terrified."

'Like a guy from The Sopranos'

She says in January of this year a hulking man came to her door and presented her with a letter demanding payment.
"He almost looked like a guy from The Sopranos: big, tall, heavyset gentleman, black hair. I'm five-foot-six, ex-military, I don't care, don't piss me off. This guy is not going to intimidate me."
Caron says she chased the man down the street in her slippers even though there was snow on the ground. She got his licence plate number while another neighbour called the police.
"I said, 'Get off my street. You're conning us. Do you realize this Mr. Slobodzian is a con artist? We don't put up with your type on this street."
Slobodzian is believed by authorities to be living in the Renfrew and Arnprior area, although it's unclear where he actually resides because court documents list different addresses.
He had a close relationship with an Ottawa woman that lasted about two years and produced a son who is now seven years old. She recalls angry customers phoning and sub contractors showing up at the door saying they'd done work for Slobodzian, but had not been paid.
She wants nothing to do with her ex-partner and adds that the experience of being involved with him has turned her off future relationships. 

Regular at Ottawa Court House

One place Slobodzian is often seen is the Ottawa Court House on Elgin Street, where he's listed as being involved in close to 50 lawsuits over the past 10 years, both as a plaintiff and a defendant.
The most recent case, filed just a few weeks ago, is a demand for a Kanata couple to pay him $25,000 for a roofing job. When contacted by CBC the couple was not aware of the lawsuit, and said Slobodzian had virtually nothing to do with the job on their home.
'Other people out there are dealing with this person and he's doing the same thing to them. We just do not want to sit back.'- Joy Caron, client
Over the years, Slobodzian has been listed on Ontario's Consumer Beware List. He's been convicted under the Consumer Protection Act four times, sentenced to jail three times and fined tens of thousands of dollars.
Late last year the fraud unit of the Ottawa police published a mug shot of Slobodzian and asked for the public's help in tracking him down. 
And yet the combined forces of the police and the province have so far failed to stop the stream of complaints from people who say he victimized them.
Caron says one of the reasons she came forward is because she fears Slobodzian is constantly looking for fresh victims.
"Other people out there are dealing with this person and he's doing the same thing to them. We just do not want to sit back."

Former business partner warns suppliers

The group of Barrhaven residents isn't alone.
Dave Ballantyne has visited all of the building supply stores he could find in the area, where he showed staff photos of Slobodzian and warned them not do business with him.
"He still thinks he lives in the Wild West, in my opinion, where there is no law. It's a lawless society. He does whatever he wants."
Ballantyne says he met Slobodzian three years ago in a bar. He decided to hire him because Slobodzian portrayed himself as skilled in the building trades. 
The pair worked together on a home-building venture that quickly went sour and resulted in the Ontario Consumer Ministry laying charges against them. The charge against Ballantyne was dropped after the investigator concluded Slobodzian was the real culprit.
Slobodzian and Ballantyne are still fighting each other in small claims court. Slobodzian claims he's owed thousands of dollars. Ballantyne says the claims are bogus.
"I think it's important the community keeps an eye out for this guy. He comes in, he's fast, he's aggressive. He's good at what he does, which is being a con artist."

Targets seniors, immigrants

Ballantyne says Slobodzian targets seniors and new immigrants and uses the court system to intimidate customers into paying money they don't owe.
"He just wants money, and what he does is he puts a bunch of these claims out hoping somebody pays him off … He takes advantage of the fact you can [sue for] up to $25,000 [in small claims court], and he's looking for someone to give him a couple of grand just to stop harassing them."
The neighbours in Barrhaven say they've learned a lesson.
"I trusted him and I shouldn't have. I don't blame anybody else but myself quite honestly," says Hal McGuire.

Warning signs

Hanson says in hindsight, there were warning signs.
For example, Hanson and the other neighbours say Slobodzian never wanted to tell anyone his last name and instead called himself PJ. When Hanson wrote a $3,000 cheque Slobodzian asked that he not fill in his name because he had a special stamp at his office.When contacted by CBCba
'I think he gets enjoyment out of doing this. This is his fix.'- George Hanson
A short time later Slobodzian returned the uncashed cheque and asked for cash.
(Fraud investigators have told CBC that con artists usually avoid putting money in bank accounts because they fear it will be seized by creditors, and because bank records can be used as evidence in prosecutions.)
"Honestly, I think he gets enjoyment out of doing this. This is his fix, going treating elderly people like this and trying to steal money from them," says Hanson.
Slobodzian has never responded to previous CBC stories about his conduct, and this time is no exception. A phone number he included on a court document was answered by a man who said it was a wrong number. Another number listed as belonging to Slobodzian was not answered despite repeated calls.
Lawyer Aaron Heard of Langevin Morris Smith confirms that Slobodzian is a client, but says he has had only minimal involvement in the cases and has received no instructions from Slobodzian about responding to the allegations contained in this story.
Building trades organizations have repeatedly warned that giving contractors large amounts of money up front is risky. 
Consumers are also advised to check with the Better Business Bureau's online registry before hiring anyone for construction or renovation work.

Thursday 14 July 2016

Fraud suspects to be identified

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The Ottawa Police Service Fraud Unit and Crime Stoppers  is seeking the public’s assistance in identifying  suspects involved in a bank fraud.
On the 22nd of June 2016 this unidentified male attended a bank and presented false identification in an attempt to obtain money from someone’s account.

On the 6th of July 2016 this unidentified male opened a bank account using false identification and attempted to launder money through it.

Anyone with information is asked to contact Sgt Ritchie at (613)236-1222 ext. 5801
If you know the identity of the suspect call Crime Stoppers toll-free at 1-800-222-8477 (TIPS). Remember Crime Stoppers does not subscribe to call display, we will not ask your name or record your call and you are not required to testify in court. If your information leads to their identity, you could qualify for a cash reward of up to $2000. You can follow us on Facebook, YouTube and Twitter.